Responsible Gambling

We take player safety seriously and maintain clear controls to support responsible play. King Johnnie Casino Responsible Gambling is part of how we operate: limits, time-outs and exclusion options are available in account settings. Clear rules help keep play recreational. Practical tools, straightforward guidance and links to professional support are provided so customers can act quickly if gambling stops being fun. Contact support any time to set or remove limits, request a break or start self-exclusion; we’ll process requests according to our published terms.

Player protection principles

Our approach

Protecting customers is a core obligation. We offer clear rules on minimum age, account ownership and fair play. Controls are visible in the account area and in the Terms. Privacy and security are maintained while you use any safety feature.

Tools to manage gambling activity

Limits you can set

Deposit limits - set daily, weekly or monthly caps. Loss limits - cap total losses over a chosen period. Session limits - limit time spent per session. Time-outs - take a short break from the account (24 hours to 6 months). Self-exclusion - block access for 1 year or permanently.

How to apply limits

Account settings

Open your profile, choose Responsible Gambling and set limits instantly. Support can assist with requests and confirm changes. Limit reductions may be applied immediately; increases can include a cooling-off period to help control behaviour.

Recognising signs of problematic behaviour

Warning indicators

Repeated attempts to chase losses, neglected responsibilities, borrowing money to gamble, hiding activity, or sudden changes in play patterns are red flags. If gambling feels out of control, use limits or self-exclusion right away.

Guidance for staying in control

Practical steps

Set firm deposit and time limits before you play. Avoid gambling when stressed or under the influence. Track spending and stick to pre-set budgets. Use session reminders and take regular breaks. Ask support to apply limits if you feel unsure.

Access to professional help and support organisations

Get external support

For confidential, expert help visit Gambling Help Online or call Lifeline on 13 11 14. Local councils and Gamblers Anonymous meetings provide peer support. Use the King Johnnie Casino Responsible Gambling page to find links and contact details for these services.