Support is available to assist with account questions, payment queries, technical concerns or general feedback. Get help with verification, deposits, withdrawals, responsible gaming controls or site access. Use live chat for urgent issues or email for detailed enquiries and attachments. If you prefer a call, our team can arrange a callback. Messages are handled through dedicated channels to ensure fast tracking and clear next steps, locally, seven days.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat 24/7; email response under 24 hrs |
| General Enquiries | [email protected] - General questions and account info |
| Affiliate Enquiries | [email protected] - Dedicated affiliate team |
| Phone | +61 2 4983 7124 |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or when you need to submit documents. Include a clear subject line and current contact details so we can locate your account and avoid delays. Attach any supporting files and reference your username or registered email to speed up handling.
Submit your enquiry
Response Time
Most enquiries are answered within one business day. For urgent issues use live chat; email and support tickets are handled in order. More complex cases that need verification or third-party checks may take longer depending on their nature, and we’ll keep you informed by email or SMS. Response times may vary outside business hours and on public holidays.
Feedback
Got feedback, suggestions or ideas for improving the website? Send them via the feedback form, live chat or email. Feedback is reviewed carefully and used to improve the service and user experience. Any short notes, screenshots or step-by-step details help us identify issues faster and prioritise fixes and new features.